How soon are accounts setup and ready for use ?

Accounts are generally set up within minutes of placing the order, however the account may be placed in pending status if the payment is not confirmed.

Incase of any payment problems during the signup process, your account setup might get delayed. In that case we manually do some verifications and then queue your order for setup, in some extreme cases it might take longer than our guaranteed setup time.

Do you offer discounts to non profit/charity organizations ?

Fortunately you will find all our plans well discounted with little room for further discounts, still for special consideration.

What operating systems do you use ?

We use Redhat Enterprise for Linux Hosting and Windows 2003 Server for Windows Hosting.

How long have you been in business ?

We have been in business since 19 March 2002.

Can I access and update my website through FTP 24 Hours a day ?

Yes. You can access FTP service anytime of the day, and can make any number changes

Will you maintain backups of my data ?

Yes, all domains are backed up on a daily basis. You may also schedule backup of your site through the control panel. We also recommend you to also keep a local backup of your domains.

Are any e-commerce solutions available or included ?

Yes, we offer OsCommerce Shopping cart, CubeCart, Zen Cart, Agora Cart, and Click Cart Pro, which can be installed automatically through the hosting control panel.

Do you support music/video Streaming ?

Yes, music/video streaming is supported on our hosting accounts.

What domains can be hosted on Gossimer Servers ?

All ! Any type of domain with any country extension can be hosted on our servers.

How often are technical support representatives available ?

Technical support representatives are available 24/7 at the Support Desk to help you with any questions and/or problems. However, our online live chat is manned for 10 hours/7 days a week.

What is Reseller Hosting ?

In short, Reseller hosting is Multiple domain hosting. You may host these domains for your own company or resell hosting to make profit out of it.

The advantage of Reseller hosting is that you get one dedicated IP to host all your domains and a single login control panel to manage all your domains and much much more.. checkout our reseller hosting section for more details.

Do you support FrontPage extensions ?

Yes, we do support FrontPage extensions on Linux and Windows Servers. However, they are not installed by default, but you get full control to install or uninstall them for your domains.

What is your policy on spamming ?

We practice a Zero-Tolerance policy in case of spam. Anyone caught sending unsolicited or  unwanted emails (SPAM) from our servers will have his/her account suspended or deleted immediately.

What is your policy on adult hosting ?

We do not allow any Pornography, nudity, erotica, and sex-related merchandising, including sites that may infer sexual content, or link to adult content elsewhere. Anyone found violating this policy will have his/her account suspended, or removed from our servers immediately.

Where can I read your company policies ?

You may read our User Agreement in our About Us Section.