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Archive for TechSupport Notifications

Gossimer | January 10, 2011
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Technical Support Notifications

Dear customers and resellers of Gossimer,

As you may notice there is a new link in the bar at the top of the Gossimer Blog (** Tech Support Notifications **) this link goes to our News section of our Gossimer Support Desk.  This news section is kept up to date in real time with any server issues, network issues/problems, and email server/service issues.  Basically, any problems or announcements related to the performance of Gossimer services will be updated there in real-time as it happens.  We will no longer publish these types of issues on our corporate blog.  We are going to try to keep our blog as an educational and informative resource for you, our customers.

Sincerely,

Gossimer Management

Category: Announcements, TechSupport Notifications | Tags: , , , , , , , , , ,
Gossimer | January 7, 2011
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Updating the pop / imap settings on the new mail servers

Update: The necessary modifications have been made from our end. Please make sure that the required settings have been done from your end too. In case of any queries, feel free to contact us.

****************************************************

Please be advised that that the POP/IMAP records – pop3.mail.pw / pop4.mail.pw / pop5.mail.pw /
pop6.mail.pw has ceased to function, for all the mail accounts on our new architecture.

As an alternative, you can use the below incoming / outgoing mail servers in your mail client settings:

Instead of pop.mail.pw or imap.mail.pw, please try connecting to:

pop.mailhostbox.com
Or
imap.mailhostbox.com

And replace smtp.mail.pw by smtp.mailhostbox.com.

On the other hand, you can also update your DNS records to the ones below:

pop.domainname.tld IN CNAME pop.mailhostbox.com.
imap.domainname.tld IN CNAME imap.mailhostbox.com.

For any additional information, feel free to contact our support desk.

Category: LogicBoxes, TechSupport Notifications | Tags: , , , , , , , , , , , , , , , ,
Gossimer | March 6, 2010
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Unavailability of chat support

Update : We thank you for your patience and the cooperation that you have extended while we fixed our chat servers. We would need to perform another minor maintenance on the chat server today between 10:30 am GMT to 2:30 pm GMT and would not be able to help you via chat support.

We request you to create a support request or call us on our 24×7 phone lines in case you need to reach us. Our representatives will respond as quickly as possible.

We will be available on hat post 2:30 pm GMT today

Our support team will not be available on chat from 12:30pm GMT to 3:30pm GMT on 5th March, 2010 due to some unscheduled maintenance being carried out on our Chat Servers. You can raise a support ticket in case you are facing issues or call us on our 24×7 phone support.

We deeply regret the inconvenience caused and will be back online very soon.

Category: LogicBoxes, TechSupport Notifications |
Gossimer | March 5, 2010
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Scheduled maintenance on one of our Web Servers

A maintenance has been scheduled for one of our Windows Web hosting servers. This would require a minor downtime and websites hosted on these systems would be affected in that event.

Maintenance Window
* Date: March 06, 2010
* Start Time: 15:00 GMT/20:30 IST
* Estimated Duration: 30 Mins

Packages hosted on the below mentioned IPs shall be affected:

209.62.85.99
209.62.85.98
209.62.85.97
209.62.85.96
209.62.85.95
209.62.85.94
209.62.85.93
209.62.85.92
209.62.85.91
209.62.85.90
209.62.85.89
209.62.85.88
209.62.85.87
209.62.85.86
209.62.85.85
209.62.85.84
209.62.85.83
209.62.85.82
209.62.85.81
209.62.85.80
209.62.85.79
209.62.85.73
209.62.85.72
209.62.85.71
209.62.85.70
209.62.85.69
209.62.85.68
209.62.85.67
209.62.85.66
209.62.85.65
209.62.85.64
209.62.85.63
209.62.85.62
209.62.85.61
209.62.85.60
209.62.85.59
209.62.85.47
209.62.85.46
209.62.85.45
209.62.85.44
209.62.85.43
209.62.85.42
209.62.85.41
209.62.85.40
209.62.85.39
209.62.85.38
209.62.85.37
209.62.85.36
209.62.85.35
209.62.85.34
209.62.85.31
209.62.85.30
209.62.85.29
209.62.85.28
209.62.85.27
209.62.85.26
209.62.85.25
209.62.85.24
209.62.85.23
209.62.85.22
209.62.85.21
209.62.85.20
209.62.85.19
209.62.85.18
209.62.85.17
209.62.85.16
209.62.85.15
209.62.85.14
209.62.85.13
209.62.85.12
209.62.85.11
174.133.48.112
174.133.48.111
174.133.48.110
174.133.48.109
174.133.48.108
174.133.48.107
174.133.48.106
174.133.48.105
174.133.48.104
174.133.48.103
174.133.48.102
174.133.48.101
174.133.48.100
174.133.48.99
174.133.48.98
174.133.48.97
174.133.48.96
174.133.48.95
174.133.48.94
174.133.48.93
209.62.85.6

Inconvenience caused due to this downtime is deeply regretted. In case of any queries or doubts, feel free to get in touch with our Support Team.

Category: LogicBoxes, TechSupport Notifications | Tags: ,
Gossimer | March 3, 2010
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Scheduled Maintenance – Email Server

A hardware upgrade has been scheduled on one of our Email hosting servers.

Maintenance Window

  • Date: March 03, 2010
  • Start Time: 10:00 PM IST
  • Estimated Duration: 3 hours

Packages hosted on the below mentioned IPs shall be affected:
209.62.85.241
209.62.85.240
209.62.85.242
209.62.85.238

Following services will be affected during this downtime:

  • Webmail account won’t work for all package hosted on this server.
  • All mailpackages won’t be able to send / receive mails during the maintenance.
  • Control Panel modifications/actions will not reflect during the maintenance.

Rest assured, all new incoming mails will queue up for delivery and shall be available in the Inbox as soon as the server is up and operational. We regret the interruption in services. For any additional information, feel free to contact our support desk.

Category: LogicBoxes, TechSupport Notifications | Tags:
Gossimer | March 2, 2010
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Scheduled Maintenance – Email Server

A hardware upgrade has been scheduled on one of our Email hosting servers.

Maintenance Window
* Date: March 03, 2010
* Start Time: 00:30 IST
* Estimated Duration: 30 Mins

Packages hosted on the below mentioned IPs shall be affected:
74.53.139.50
74.53.139.51
74.53.139.52
74.53.139.53
74.53.139.54
74.53.139.55
74.53.139.56
74.53.139.57
74.53.139.58
74.53.139.59
74.53.139.60
74.53.139.61

Following services will be affected during this downtime:

  • Send / Receive mails from Webmail / Mail clients will be inaccessible
  • Any modification action through the control panel will be unavailable

Rest assured, all new incoming mails will queue up for delivery and shall be available in the Inbox as soon as the server is up and operational. We regret the interruption in services. For any additional information, feel free to contact our support desk.

Category: LogicBoxes, TechSupport Notifications | Tags:
Gossimer | February 26, 2010
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Scheduled maintenance – Email server

A hardware upgrade has been scheduled on one of our Email hosting servers.
On account of this, packages hosted on this server are expected to face interruption in services, during the maintenance.

Maintenance Window

  • Date: 27-02-2010 (Sunday)
  • Start Time: 00:30 AM IST
  • Estimated Duration: 30 mins

Following services will be affected during this downtime:

*  Control panel & Webmail for all the Mailbox Servers will not work for the specified duration.

Rest assured, all new incoming mails will queue up for delivery and shall be available in the Inbox as soon as the server is up and operational.
We regret the interruption in services. For any additional information, feel free to contact our support desk.

Category: LogicBoxes, TechSupport Notifications | Tags: , , , , , , , , , , , , , ,